Imposible instalar hp laserjet p2015 en windows vista (usb)

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8 de octubre de 2008, 20:27

Yo la pude instalar, despues de un tiempo de batallar encontramos la solución en mi departamento =) si gustan pronto publicare como instalarla y los driver que sacamos para hacerlo. Salu2

Atte.

Jesús Rizo Lavalle

28 de enero de 2009, 4:54

Muchas gracias por tu comentario, la verdad es que decidieron cambiar a XP y ya no he tenido necesidad de volver a instalarla.

20 de agosto de 2009, 18:00

publica como la instalaste en vista!!!!! porfa!

20 de agosto de 2009, 23:51

Desgraciadamente ya no dispongo de la impresora para instalar, pero he encontrado esto que os puede servir.

Es una carta del 9 de Enero del 2008 de servicio de postventa de HP. Encontrado aqui: http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447626+1250835677099+28353475&threadId=1153045
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Dear HP Customer,
Thank you for contacting Hewlett-Packard's Commercial Solutions Center.



From your e-mail, we understand that you are unable to install the HP LaserJet P2015 printer software on your Windows Vista, notice an error: "extended attributes are inconsistent ".



Please note that currently, a complete driver solutions is not available for your product. However, we do have an alternative driver solution that you can conveniently find in Microsoft Windows Vista. This driver will enable your product's basic functions to work and can be used until the full driver solution is available.



We suggest you install the native driver for the HP LaserJet 1320 printer. This driver would be compatible with your printer and support basic printing functionality.



The steps given below will help you in installing the native printer drivers on the computer:

1. Turn on the printer first, and then turn on the computer.
2. Close any screen savers, virus protection programs, or other software programs running on your computer.
3. Click Start, Control Panel and select Printers under Hardware and Sounds in the Control Panel Home window.
4. Click Add New Printer, the Add Printer Wizard appears.
5. Click Add a local printer.
6. Select the Use an existing port check box.
7. In the Use an existing port drop-down list, select LPT1: (Printer Port) and then click Next.
8. Under Manufacturer on the Install the printer driver dialog box, select HP.
9. Under Printers, select the HP LaserJet 1320 driver for the printer and then click Next.
10. In the Printer name text box, type the printer name and then click Next. The printer driver starts to install.

.... Continua en el siguiente comentario

20 de agosto de 2009, 23:52

.... Esto es una continuación del anterior comentario

NOTE: The name of the alternate driver displays as the default name. Change this name to the name of your printer, if desired.



11. Complete the installation.
12. In the printer folder, right-click on the name of the printer and then click Properties.
13. Click the Ports tab.
14. Change the port from LPT1 to USB or DOT4.



Try printing a Driver test page to check driver functionality. To do so follow these steps:



1. Click Start, Control Panel and select Printer under Hardware and Sound in the Control Panel Home window.
2. Right the HP LaserJet 1320 printer icon and select Properties.
3. Click on the Print Test Page button.



HP expects to complete the certification process for applicable software soon enough. Solutions will be posted as they become available.



We would like to let you know that HP aspires to provide the most up-to-date information on HP drivers and software. You may visit the following URL to receive e-mail updates from HP when a solution is available.



https://h30046.www3.hp.com/subprofile.php?SUBSCRIPTION=DRIVERSIGNUP&regi
oncode=NA&langcode=USENG&jumpid=in_SC-GEN__driverBSC&subs=DRIVERSIGNUP



We regret any inconvenience caused and sincerely appreciate your patience in this regards.



If you have any other questions, please write back to us. We will be glad to assist you.

Once again, thank you for contacting Hewlett-Packard's Commercial Solutions Center.



With Regards,
Michael P
NOTE: Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Problems and solutions may depend on the nature of your system environment and various other parameters that are unknown to HP; therefore, HP cannot assume any responsibility or liability. Please be advised that technical information changes as new data becomes available, therefore, HP recommends that you check back at our technical support web site located at http://www.hp.com/country/us/en/support.html regularly for possible updates. Hewlett-Packard shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.